Asked Questions (FAQ)

What is Lyora LLC?

Lyora LLC is a Florida-based company specializing in premium ceramic tableware including bowls, coffee mugs and tea cups, deep plates, complete dinnerware sets, plates, and salad and side plates. We are dedicated to offering high-quality, beautifully designed ceramic products at competitive prices, serving customers across the United States and internationally. Our headquarters are located at 7901 4TH ST N STE 300 ST. PETERSBURG, FL 33702.

Where are your products made?

Our ceramic products are manufactured in facilities that meet our strict quality and ethical standards. We work with partner factories that specialize in ceramic production, many of which have decades of experience and employ skilled artisans alongside modern manufacturing equipment. All factories we partner with comply with local labor laws, pay fair wages, maintain safe working conditions, and adhere to environmental regulations. We visit and audit our manufacturing partners regularly.

Is your ceramic dinnerware safe for food?

Absolutely. All Lyora LLC products are made from lead-free, cadmium-free glazes and high-grade ceramic clays that are completely food-safe. Our products comply with FDA food contact standards and California Proposition 65 requirements, which are among the strictest in the world. You can confidently use our plates, bowls, mugs, and other products for serving any type of food or beverage, hot or cold.

Are your products dishwasher safe?

Yes, the vast majority of our products are dishwasher safe. Our glazes are formulated to withstand repeated dishwasher cycles without fading, cracking, or losing their shine. However, we recommend placing ceramic items securely in the dishwasher rack to prevent them from knocking against each other, which could cause chipping. For best results, use a gentle cycle and avoid high-temperature drying settings if your dishwasher offers adjustable options. Some decorative pieces with metallic accents (if any) may have different care requirements, which will be noted on the product page.

Are your products microwave safe?

Yes, our standard ceramic products are microwave safe. Our glazes and clay bodies are designed to withstand microwave heating without absorbing energy, sparking, or cracking. However, be aware that ceramic dishes can become hot in the microwave even if the food is not boiling, so always use oven mitts or pot holders when removing ceramic products from the microwave. Products with metallic accents (gold, silver, platinum trim) are NOT microwave safe, and such products will be clearly labeled on their product page.

What is your most popular product?

Customer preferences vary, but our dinnerware sets are consistently bestsellers because they offer the best value and provide a complete, coordinated table setting. Our 12-piece and 16-piece dinnerware sets typically include dinner plates, salad plates, bowls, and mugs in matching designs. Individual mugs and deep plates are also very popular as standalone purchases. We recommend browsing our website at lyorallc.store and sorting by “bestselling” to see current top sellers.

Ordering Questions

How do I place an order?

Placing an order on lyorallc.store is simple:

1. Browse our products and click “Add to Cart” on any item you wish to purchase

2. When you are ready to complete your purchase, click the shopping cart icon and then “Checkout”

3. Provide your shipping address and select your preferred shipping method

4. Provide your payment information (credit/debit card, Apple Pay, or Google Pay) through our secure Stripe checkout

5. Review your order summary and click the final submit button

6. You will receive an order confirmation email within minutes. Save this email for your records.

Do I need to create an account to place an order?

No, you can checkout as a guest without creating an account. However, creating an account offers several benefits: faster checkout for future orders, order history access, saved addresses, and easier returns. Account creation is free and takes less than two minutes.

Can I modify or cancel my order after placing it?

Yes, but you must act quickly. Contact us at ttnham.llc@gmail.com immediately with your order number and requested changes. If your order has not yet entered our fulfillment system (packing started, shipping label printed), we can modify or cancel it at no charge. Once an order enters fulfillment, we cannot guarantee changes or cancellations. If we cannot cancel your order, you may still return the products under our Refund and Return Policy after receiving them.

What if I receive the wrong product?

If you receive a product that does not match what you ordered (wrong color, wrong size, wrong item entirely), please contact us within 7 days of delivery at ttnham.llc@gmail.com. Provide your order number, a description of what you received versus what you ordered, and photographs showing the incorrect item. We will arrange for the correct product to be shipped to you at no additional cost. You may keep or discard the incorrect item unless we specifically request its return.

How do I know if my order has shipped?

We will send a shipping confirmation email when your order leaves our fulfillment center. This email will include a tracking number and a link to the carrier’s tracking page. You can also check your order status by logging into your account (if you created one) and viewing your order history. Tracking numbers typically become active within 24 hours of receipt.

Can I order products as gifts?

Absolutely. During checkout, you can specify a different shipping address than your billing address, making it easy to send gifts directly to recipients. We also offer the option to include a gift receipt (which shows the items but not the prices) and a personalized gift message. If you would like your gift wrapped, please contact us before placing your order to inquire about current gift wrapping availability and fees.

Shipping Questions

How much does shipping cost?

Shipping costs depend on the total weight of your order, your shipping address, and the shipping method you select. Standard shipping within the continental United States typically ranges from $5to$15 for small orders under $50.Ordersover$75 often qualify for free standard shipping (check our website for current promotions). Expedited and overnight shipping cost more. International shipping costs vary significantly by destination; estimates are provided at checkout before you complete payment.

How long does shipping take?

Processing time (from order confirmation to shipment) is typically 1-3 business days.

Domestic US delivery times from shipment date:

• Standard shipping: 3-7 business days

• Expedited shipping: 2-3 business days

• Overnight shipping: 1-2 business days (not available to all addresses)

International delivery times vary widely:

• Canada: 5-10 business days

• United Kingdom and Europe: 7-14 business days

• Australia and New Zealand: 10-18 business days

• Other international destinations: 10-21 business days

Please note these are estimates, not guarantees. Carriers may experience delays due to weather, holidays, high volume seasons, or customs processing.

Do you ship to APO/FPO addresses?

Yes, we ship to APO and FPO addresses via USPS. Delivery times to APO/FPO addresses are longer than domestic addresses, typically 10-21 business days depending on the ultimate destination and military mail processing. Tracking may be limited once the package enters military postal channels.

Do you ship internationally?

Yes, we ship to over 30 countries worldwide. International customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country. We recommend checking with your local customs office for an estimate of these fees before placing an international order. International shipping costs and estimated delivery times are calculated at checkout.

My tracking number shows “delivered” but I did not receive my package. What should I do?

First, check with household members, neighbors, and your building’s mailroom or front desk. Carriers sometimes mark packages as delivered before actually leaving them, so wait 24-48 hours as the package may appear the next day. If the package remains missing, contact the carrier directly with your tracking number to file a missing package claim. Then contact us at ttnham.llc@gmail.com with your order number and the carrier’s claim number. We will work with the carrier to resolve the issue, which may include filing a claim on your behalf. Please note that we cannot issue refunds or replacements for packages marked delivered unless the carrier confirms the delivery was to the wrong address.

Payment Questions

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover, JCB, UnionPay) as well as Apple Pay and Google Pay. All payments are processed securely through Stripe. We do not currently accept PayPal, Afterpay, Klarna, or other buy now, pay later services. Please see our Payment Methods page for complete details.

Is it safe to enter my credit card information on your website?

Yes, payment security is our top priority. We use Stripe, a global leader in payment processing that maintains PCI DSS Level 1 compliance, the highest security certification in the payment industry. Your card information is encrypted, tokenized, and transmitted directly to Stripe’s secure servers. Lyora LLC never sees, stores, or has access to your full card number, expiration date, or CVV code.

Why was my payment declined?

Payments can be declined for several reasons: insufficient funds, incorrect CVV code, expired card, card not authorized for online transactions, fraud detection flags, or your bank’s security policies. If your payment is declined, try a different payment method if available. If the issue persists, contact your bank or card issuer directly—they can tell you why the decline occurred and resolve the issue more quickly than we can.

When will my credit card be charged?

Your credit card is authorized at the time you place your order. The authorization holds the funds but does not actually charge your card until we ship your order (typically 1-3 business days later). You may see a pending charge on your account immediately, but the actual charge will post when we ship. For pre-order items, we may charge at the time of order or at the time of shipment, depending on the product.

Do you offer refunds?

Yes, we offer refunds under our Refund and Return Policy. For satisfaction returns (you changed your mind), we refund the product purchase price but not original shipping costs. For returns due to damage, defect, or our error, we refund the full purchase price including original shipping costs. Refunds are processed to your original payment method via Stripe.

Product Questions

How do I care for my ceramic products?

Most of our products are dishwasher safe and microwave safe. For best results and longest product life:

• Avoid sudden temperature changes (do not pour boiling water into a cold mug or put a hot plate directly into cold water)

• Use non-abrasive sponges and mild dish soap for hand washing

• Avoid stacking plates or bowls without protective liners to prevent scratching

• Store mugs with space between them rather than nesting them

• Do not use ceramic products in the oven unless specifically labeled as oven-safe

• Do not use products with cracks or chips, as bacteria can accumulate in damaged areas

What should I do if a product arrives broken or chipped?

We are very sorry if this happens, despite our careful packaging. Please contact us within 7 days of delivery at ttnham.llc@gmail.com. Provide your order number, a description of the damage, and clear photographs showing the damage from multiple angles. We will offer you a replacement at no cost or a full refund including original shipping charges. You may keep or discard the damaged item unless we specifically request its return (which we rarely do for ceramic items).

Can I buy individual pieces or only sets?

You can buy both individual pieces and complete sets. Our website offers plates individually, bowls individually, mugs individually, and combined dinnerware sets. Individual pieces are great for replacing broken items in an existing set, adding extra place settings, or mixing and matching across collections.

Are your products consistent in color and finish across different production batches?

Ceramic production inherently involves some natural variation. Glazes may vary slightly in color intensity or texture between batches due to differences in raw materials, firing conditions, or application techniques. We consider minor variations (typically within 5-10% of expected color) as part of the charm of ceramic products, not as defects. However, if you receive a product that varies dramatically from what you expected or from other pieces in a set, please contact us.

Do you offer custom or personalized products?

Not at this time, but we are exploring customization options such as engraving, monogramming, or custom glaze colors for future release. Please check our website periodically for updates. If you have a specific custom request, you may email us to discuss feasibility and pricing, but we cannot guarantee we will accept custom orders.

Account Questions

How do I reset my password?

On the login page, click the “Forgot Password” link. Enter the email address associated with your account, and we will send a password reset link. Click the link in the email and follow the instructions to create a new password. If you do not receive the email within 10 minutes, check your spam folder. If you still do not see it, contact us for assistance.

How do I delete my account?

To delete your account, please contact us at ttnham.llc@gmail.com from the email address associated with your account and request account deletion. We will process your request within 5 business days. Deleting your account permanently removes your stored addresses, order history (though we retain records for legal and accounting purposes as required by law), and saved payment methods. You may also request that we delete your personal data under our Privacy Policy.

Still Have Questions?

If your question is not answered in this FAQ, please contact us:

Email: ttnham.llc@gmail.com

Phone: +84398054274

Our customer service team typically responds within 24 business hours. We are here to help you have the best possible experience with Lyora LLC.