Terms and Conditions

Agreement to Terms

Welcome to Lyora LLC. These Terms and Conditions constitute a legally binding agreement between you (the user, customer, or visitor) and Lyora LLC, a limited liability company organized under the laws of the State of Florida, with principal place of business at 7901 4TH ST N STE 300 ST. PETERSBURG, FL 33702.

By accessing or using our website lyorallc.store (the “Site”), placing an order, creating an account, or otherwise interacting with our services, you affirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, you must not use the Site or purchase products from us.

These Terms and Conditions include important provisions regarding:

  • Your legal rights and obligations

  • Limitations of our liability

  • Dispute resolution through binding arbitration rather than court

  • Waiver of class action and jury trial rights

  • Shipping, returns, and payment policies (which are detailed in separate policies but incorporated by reference)

Please read these Terms and Conditions carefully before using the Site or making a purchase. We reserve the right to modify these terms at any time without prior individual notice. Changes become effective immediately upon posting to the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the modified terms.

Eligibility and Account Registration

By using the Site and purchasing products from Lyora LLC, you represent and warrant that:

  • You are at least 18 years of age (or the age of majority in your jurisdiction, whichever is older)

  • You have the legal capacity to enter into a binding contract

  • You will provide accurate, current, and complete information when creating an account or placing an order

  • You will maintain the security of your account credentials and accept responsibility for all activities that occur under your account

  • You will not use the Site for any illegal or unauthorized purpose

  • Your use of the Site will comply with all applicable laws and regulations, including but not limited to export control laws and consumer protection laws

If you create an account on the Site, you are solely responsible for maintaining the confidentiality of your login credentials and for restricting access to your account. You agree to notify us immediately at ttnham.llc@gmail.com of any unauthorized use of your account or any other breach of security. We reserve the right to suspend or terminate your account at any time for any reason, including but not limited to violation of these Terms and Conditions or suspicious activity indicating potential fraud.

Product Information and Accuracy

We strive to provide accurate product descriptions, images, specifications, and pricing on the Site. However, we do not warrant that product descriptions, images, colors, or other content are accurate, complete, reliable, current, or error-free.

Color and Image Display – The colors and finishes of products as displayed on your computer, tablet, or mobile device screen may differ from the actual colors and finishes due to variations in monitor settings, lighting conditions during photography, and differences in ceramic glazes. We cannot guarantee that your screen’s display of any color will be accurate. If you are uncertain about a product’s appearance and cannot accept some variation, we recommend contacting us for additional photos or descriptions before purchasing.

Measurements and Dimensions – All product dimensions (diameter, height, weight, capacity) provided on the Site are approximate and may vary slightly between individual pieces due to the handmade nature of certain ceramic processes. Variations of up to 5% in dimensions and 10% in weight are considered normal and not defects.

Stock Availability – We display estimated stock availability on product pages, but these estimates are not guarantees. Although we maintain accurate inventory systems, occasional discrepancies may occur due to multiple customers purchasing simultaneously, warehouse miscounts, or system delays. If you order a product that is out of stock, we will notify you within 2 business days and offer alternatives, a refund, or store credit as you prefer.

Pricing Errors – In the event that a product is listed at an incorrect price due to typographical error, system malfunction, or incorrect information from suppliers, we reserve the right to refuse or cancel orders placed for products listed at incorrect prices. If your order is canceled due to a pricing error, we will notify you and refund any amounts already paid.

Order Acceptance and Fulfillment

Your placement of an order through the Site constitutes an offer to purchase products from Lyora LLC. We are not obligated to accept your offer. Order acceptance occurs at the time we ship the product, not at the time you place the order or receive an order confirmation email.

We explicitly reserve the right to refuse, cancel, or limit any order for any reason, including but not limited to:

  • The product is out of stock or discontinued

  • We suspect fraudulent activity, including payment fraud or reseller fraud

  • Your billing or shipping address cannot be verified

  • You have a history of excessive returns or chargebacks

  • We are unable to obtain authorization for your payment

  • The order violates applicable laws or regulations

  • The order exceeds reasonable quantity limits for household use (we reserve the right to limit quantities purchased per customer, per household, or per address)

If we cancel your order after charging your payment method, we will issue a full refund to the original payment method. We may, in our sole discretion, notify you of the cancellation by email.

Pricing, Taxes, and Fees

Prices – All prices displayed on the Site are in United States Dollars (USD) and do not include applicable taxes, shipping fees, or customs duties unless expressly stated otherwise. Prices are subject to change without notice, but changes will not affect orders for which we have already accepted payment.

Taxes – For shipments within the United States, we collect applicable state and local sales taxes based on your shipping address as required by law. Tax rates and taxability rules vary by jurisdiction. The tax amount displayed at checkout is estimated and may be adjusted after order confirmation based on the most current tax rates and rules.

Shipping Fees – Shipping fees are calculated based on the weight of your order, the destination address, and the shipping method you select. Shipping fees are displayed at checkout before you complete your payment. Shipping fees are non-refundable for satisfaction returns but refundable for orders canceled before shipment or returns due to our error, damage, or defect.

International Fees – For international orders, you are solely responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by your country’s government or its designated carriers. These fees are not collected by Lyora LLC and are not included in the prices displayed on the Site. Contact your local customs office for an estimate of these fees before placing an international order.

Shipping and Delivery

Shipping timelines, methods, and policies are detailed in our separate Shipping Policy, which is incorporated into these Terms and Conditions by reference. By agreeing to these Terms and Conditions, you also agree to the Shipping Policy.

In summary:

  • We process orders within 1-3 business days of payment confirmation

  • Domestic US shipping typically takes 3-7 business days for standard shipping, 2-3 business days for expedited, and 1-2 business days for overnight

  • International shipping typically takes 7-21 business days depending on destination and customs processing

  • We are not responsible for shipping delays caused by carriers, weather, natural disasters, strikes, pandemics, or customs holds

  • Title and risk of loss pass to you upon delivery to the carrier, except that we retain title and risk until delivery for shipments where we arrange the carrier and pay shipping charges (which is standard for most shipments)

Returns and Refunds

Return and refund policies are detailed in our separate Refund and Return Policy, which is incorporated into these Terms and Conditions by reference. By agreeing to these Terms and Conditions, you also agree to the Refund and Return Policy.

In summary:

  • You have 30 days from delivery to initiate satisfaction returns

  • Products must be unused and in original condition for satisfaction returns

  • We accept returns for damage, defect, or incorrect items with no time limit (but prompt reporting is required)

  • Refunds are processed to the original payment method

  • Return shipping costs are your responsibility for satisfaction returns and our responsibility for our errors

Intellectual Property Rights

All content on the Site, including but not limited to text, graphics, logos, images, product designs, photographs, videos, audio clips, digital downloads, data compilations, and software, is the property of Lyora LLC or its content suppliers and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

Trademarks – The Lyora LLC name, logo, product names, taglines, and all related names, logos, product and service names, designs, and slogans are trademarks of Lyora LLC or its affiliates. You may not use these trademarks without our prior written permission.

Limited License – We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for personal, non-commercial purposes in accordance with these Terms and Conditions. This license does not include any right to: (a) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site or its content for commercial purposes; (b) modify, prepare derivative works of, reverse engineer, or disassemble any portion of the Site; (c) use any data mining, robots, or similar data gathering or extraction methods; (d) download (other than page caching) any portion of the Site except as expressly permitted; or (e) use the Site in any manner that could disable, overburden, damage, or impair the Site or interfere with any other party’s use.

Copyright Infringement Claims – We respect the intellectual property rights of others and expect users to do the same. If you believe that any content on the Site infringes your copyright, please provide written notice to ttnham.llc@gmail.com with the following information: (a) identification of the copyrighted work claimed to have been infringed; (b) identification of the allegedly infringing content on the Site; (c) your contact information (name, address, email, phone); (d) a statement that you have a good faith belief that use of the content is not authorized; (e) a statement under penalty of perjury that the information in your notice is accurate and that you are the copyright owner or authorized to act on behalf of the owner; and (f) your physical or electronic signature.

Prohibited Uses

In addition to other prohibitions set forth in these Terms and Conditions, you are prohibited from using the Site or its content for any unlawful purpose or any purpose prohibited by these terms. Prohibited uses include but are not limited to:

  • Harassing, abusing, insulting, harming, defaming, slandering, intimidating, or discriminating against any person or group

  • Submitting false or misleading information

  • Uploading or transmitting viruses, worms, malware, or any other malicious code that may affect the functionality or security of the Site

  • Collecting or tracking the personal information of others without their consent

  • Spamming, phishing, pharming, pretexting, scraping, crawling, or any other automated access or data collection

  • Interfering with or circumventing the security features of the Site or any related website, server, or database

  • Using the Site to compete with our business or replicate our product line for resale

We reserve the right to terminate your use of the Site or any related service for violating any prohibited use.

Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND ALL PRODUCTS, SERVICES, AND CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT:

  • THE SITE WILL FUNCTION UNINTERRUPTED, SECURELY, OR ERROR-FREE

  • ANY DEFECTS OR ERRORS WILL BE CORRECTED

  • THE SITE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS

  • PRODUCT DESCRIPTIONS, IMAGES, PRICES, OR OTHER CONTENT ARE ACCURATE, COMPLETE, RELIABLE, OR CURRENT

  • PRODUCTS WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS

SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR WARRANTIES ARE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LYORA LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUPPLIERS, AND PARTNERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, OR REPUTATIONAL HARM, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE OR PURCHASE OF PRODUCTS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS AND CONDITIONS, YOUR USE OF THE SITE, OR YOUR PURCHASE OF PRODUCTS SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US FOR THE SPECIFIC PRODUCT(S) GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

Indemnification

You agree to indemnify, defend, and hold harmless Lyora LLC and its officers, directors, employees, agents, affiliates, suppliers, and partners from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys’ fees) arising out of or relating to:

  • Your violation of these Terms and Conditions

  • Your violation of any applicable law or regulation

  • Your violation of any third-party rights, including intellectual property rights or privacy rights

  • Your use of the Site or products in a manner not contemplated by these Terms and Conditions

  • Any content you submit to the Site (such as product reviews or customer service inquiries)

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to cooperate with our defense of such claims.

Dispute Resolution and Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY BECAUSE IT AFFECTS YOUR LEGAL RIGHTS AND REQUIRES YOU TO ARBITRATE DISPUTES ON AN INDIVIDUAL BASIS RATHER THAN PURSUING THEM IN COURT OR AS PART OF A CLASS ACTION.

Agreement to Arbitrate – Any dispute, claim, or controversy arising out of or relating to these Terms and Conditions, your use of the Site, your purchase of products, or any related transaction (collectively, “Disputes”) shall be resolved exclusively by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court.

Exceptions – Despite the agreement to arbitrate, either party may bring an individual action in small claims court (if the Dispute qualifies) or seek injunctive or other equitable relief in court to prevent actual or threatened infringement, misappropriation, or violation of a party’s intellectual property rights.

No Class Actions – You agree that any arbitration or other proceeding shall be conducted only on an individual basis and not as a class, consolidated, representative, or collective action. The arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a class or representative proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.

Arbitration Location and Procedure – Arbitration shall take place in St. Petersburg, Florida, unless the parties mutually agree to a different location or remote participation. The arbitrator shall apply Florida law consistent with the Federal Arbitration Act. The arbitrator’s award shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Fees and Costs – Each party shall bear its own attorneys’ fees and costs, provided that we will pay your arbitration fees if you cannot afford them and request that we do so, or if the AAA Consumer Arbitration Rules require us to do so.

Waiver of Jury Trial – BY AGREEING TO ARBITRATION, YOU ARE WAIVING YOUR RIGHT TO A JURY TRIAL IN COURT.

30-Day Opt-Out Right – You may opt out of this arbitration provision by sending written notice to ttnham.llc@gmail.com within 30 days of your first acceptance of these Terms and Conditions. Your notice must include your name, address, email, and a clear statement that you opt out of the arbitration provision. Opting out does not affect any other terms of this agreement.

Governing Law

These Terms and Conditions and any Disputes arising hereunder shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Termination

We may terminate or suspend your access to the Site and your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms and Conditions.

Upon termination, your right to use the Site will cease immediately. If you have an account, you may still be able to view past orders and account information depending on the nature of the termination. Provisions of these Terms and Conditions that by their nature should survive termination shall survive, including but not limited to intellectual property rights, disclaimer of warranties, limitation of liability, indemnification, and dispute resolution provisions.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Shipping Policy, Refund and Return Policy, and any other policies expressly incorporated by reference, constitute the entire agreement between you and Lyora LLC regarding your use of the Site and your purchase of products, superseding any prior or contemporaneous agreements, communications, or representations, whether oral or written.

Waiver and Severability

Our failure to enforce any right or provision of these Terms and Conditions shall not be considered a waiver of such right or provision. The waiver of any right or provision shall be effective only if in writing and signed by an authorized representative of Lyora LLC.

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Email: ttnham.llc@gmail.com

Phone: +84398054274

Mail: Lyora LLC, 7901 4TH ST N STE 300, ST. PETERSBURG, FL 33702, UNITED STATES

By using the Site or purchasing products from Lyora LLC, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.